Software Engineer, CX

Overview

The Software Engineer develops, tests, and maintains the NICE CXone software platform. The role works as an individual contributor on complex reporting-based projects within an agile team environment.

What you'll do

• Design and develop NICE CXone products and features across all tiers of the NICE CXone technology.
• Develop and execute unit tests.
• Participate in code reviews.
• Resolve defects encountered during the QA cycle.
• Support the production environment.
• Assist other developers in a team environment utilizing agile development processes.
• Work as an Individual Contributor on complex Reporting based projects.
• Interpret business requirements and discuss them with the technical team and designers.
• Participate in technology evaluations and Proof of Concepts.
• Partner with AI Transformation Leads to deliver software that moves client metrics.
• Operate in cockpit mode by engaging with agents that write code, run tests, open PRs, update tickets, and read and prioritize email across GitHub, Jira, and calendar systems.
• Set the agent-based engineering standard for the team.
• Break hard engineering problems into shippable pieces and get them out the door.
• Make smart trade-offs between elegant code and shipping fast.
• Build AI-powered solutions, including LLMs, agents, and automation.
• Use Continuous Integration/Delivery and Test-Driven Development.
• Influence others, especially in sensitive or complex situations.
• Tackle projects with a can-do attitude.
• Operate within a global environment.
• Work in a complex matrix environment.

What you'll need

• Bachelors in computer science.
• 3+ years of hands-on experience as a Java Developer, web and server side using Java.
• Strong OO design and code skills.
• Expertise in application development using Java, J2EE, Spring, Spring boot, Hibernate, web services standards, and related technologies, including JSON and REST.
• Demonstrated experience with multi-tier web application development.
• Solid understanding of relational database concepts.
• Exposure and hands-on experience with Agile framework and DevOps tools.
• Experience with automation at unit and system level using jUnit/TestNG.
• Strong understanding of performance tuning and troubleshooting.
• Strong analytical and problem-solving abilities.
• Experience writing integration tests using the Cucumber framework.
• Excellent verbal, written communication, interpersonal, and presentation skills.
• Hands-on experience with Continuous Integration/Delivery and Test-Driven Development.
• Demonstrated ability to influence others, especially in sensitive or complex situations.
• Great initiative and proven ability to tackle projects with a can-do attitude.
• Proven experience operating within a global environment.
• Comfort working in a complex matrix environment.
• Very strong verbal and written English skills.

Details

• Location: Pune, India.
• Hybrid NiCE-FLEX model: 2 days working from the office and 3 days of remote work each week.
• Role type: Individual Contributor.
• Reporting into: Tech Manager.