Software Engineering Analyst - HIH - Evernorth

Overview

Production Support Engineer responsible for keeping business-critical applications stable, available, and performant through monitoring, triage, and issue resolution.

What you'll do

• Triage technical and functional issues with Engineers and Analysts.
• Handle day-to-day ticket triage and monitor ticket queues.
• Debug production issues using Java and Spring Boot.
• Use Dynatrace and Splunk for monitoring and analysis.
• Perform regression checkouts (ad hoc and planned) and create/track fixes for ticket stories.
• Monitor jobs, react to job issues, and provide on-call support in scheduled shifts.

What you'll need

• 1–3 years of hands-on experience in application production support and monitoring.
• 1+ years of experience in application development or production support.
• College degree (Bachelor) in a related technical area or equivalent work experience.
• Basic knowledge of TypeScript, Java, MongoDB, and an ability to understand complex architectures.
• Strong analytical skills.
• Ability to perform root cause analysis and suggest rectification options.

Details

• Location: Hyderabad, India.
• On-call support includes night shifts and rotation over weekends with weekday comp offs.
• Knowledge of OpenShift / AWS Cloud technologies is required.