Solution Analyst -Reward & IM

Overview

Solution Analyst role within bp's Reward and IM technology team, delivering reward services to employees with a focus on data accuracy, operational excellence, and secure digital experiences.

What you'll do

• Deliver accurate and reliable reward operations, ensuring employees receive timely, consistent support and maintaining confidence in bp's people services.
• Maintain high-quality reward data and payroll alignment, reducing errors, preventing rework, and supporting effective decision-making and reporting.
• Resolve operational issues and service disruptions to conclusion, minimizing business impact and improving the employee and stakeholder experience.
• Build effective partnerships with vendors and internal stakeholders that enable consistent service delivery, clear accountability, and timely resolution of escalated issues.
• Drive measurable improvements in reward operations, strengthening efficiency, simplifying processes, and enhancing the overall employee experience.
• Support the use of AI, automation, and digital tools to reduce manual effort, improve service quality, strengthen controls, and unlock better insight from reward data and processes.
• Maintain compliance with digital security, privacy, and governance requirements, protecting employee data and reducing operational risk across the reward technology landscape.
• Develop and sustain robust process and knowledge documentation that supports operational resilience, consistency, and effective service continuity.

What you'll need

• Experience supporting the administration of reward, HR, payroll, or other operational people processes.
• Demonstrated ability to manage and maintain high-volume data accurately, with a strong record of identifying and resolving data discrepancies.
• Experience investigating and resolving operational issues, service requests, or supplier escalations to successful conclusion.
• Experience working with multiple stakeholders, suppliers, or service providers to deliver agreed outcomes and service levels.
• Ability to analyse information, identify root causes, and implement effective solutions to operational challenges.
• Demonstrated ability to manage competing priorities and deliver high-quality outcomes within agreed timelines.
• Strong written and verbal communication skills, with the ability to explain issues clearly and provide updates to stakeholders.
• Experience working with business systems, technology platforms, or digital tools to support operational service delivery.
• Interest in AI, automation, and emerging digital tools, with a desire to explore how they can improve operational efficiency, data quality, employee experience, and decision-making.

Nice to have

• Experience with reward, employee experience, or people service platforms.
• Understanding of payroll processes and system integrations.
• Exposure to data privacy, security, risk, or governance requirements in a corporate environment.
• Experience working within a global or geographically distributed operating model.
• Experience working with third-party technology or service providers.
• Experience using automation, analytics, workflow tools, or AI-enabled technology to improve processes or service delivery.

Details

• Location: Pune, India.
• Work mode: hybrid of office and remote working.
• Travel: up to 10% travel should be expected.
• Relocation assistance: eligible for relocation within country.
• Employment type: advertised as full time; flexible working arrangements may be considered.