Solution Architect

Overview

As a Solution Architect, you will translate client requirements into innovative and effective solutions, collaborating with teams so that solutions are deliverable and aligned with the client's business objectives.

What you'll do

• Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform.
• Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.
• Act as an SME, collaborating with and managing the team to perform, and take responsibility for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for the immediate team and across multiple teams.
• Facilitate knowledge sharing and best practices among team members.
• Assess project risks and develop mitigation strategies to ensure successful delivery.

What you'll need

• Minimum 7.5 years of experience in ServiceNow Customer Service Management (CSM).
• Must have: proficiency in ServiceNow Customer Service Management (CSM).
• Strong understanding of IT service management principles and practices.
• Experience in designing and implementing customer service solutions.
• Ability to analyze complex client requirements and translate them into technical specifications.
• Familiarity with integration techniques and tools to enhance ServiceNow functionalities.
• 15 years full time education.

Details

• Location: Bengaluru office.