Solutions Architect

Overview

Solutions Architect to guide customers from signed contract through live operation and scaling. Own technical expertise across Mesh APIs/SDKs, customer implementations, and post-sales solutions.

What you'll do

• Consult with customers to drive fast, successful implementations and adoption.
• Design and deliver post-sales solutions including analytics, processes, documentation, and infrastructure.
• Optimize tools and data workflows using named platforms to improve customer experience.
• Guide customer engineering teams on SDK and API best practices to reduce timelines and scale rollouts.
• Triage and resolve technical issues across customers and internal teams.
• Create playbooks and implementation guides to speed onboarding and usage.
• Lead technical deep dives and platform optimization in collaboration with cross-functional partners.

What you'll need

• Bachelor’s degree in Computer Science, Data, or equivalent hands-on experience.
• 3+ years in solutions engineering, solutions architecture, technical project management, or support engineering.
• Strong communication and ability to build trusted relationships with customers and cross-functional partners.
• Hands-on experience designing, using, and troubleshooting APIs and integrations.
• Comfort managing multiple projects and priorities in a fast-paced environment.
• Fluency in APIs, SDKs, and modern tooling including API management, reporting, and AI/automation.
• Working knowledge of crypto/fintech including blockchain, digital assets, regulatory considerations, and real-world use cases.

Details

• Location: United States - Remote.
• Travel: occasionally (~1x/month).
• Hybrid note: employees in San Francisco, New York, and Bangalore hubs are expected to work from the office at least 40% of the time (about two days per week).