Solutions Consultant

Overview

Zendesk is hiring a Solutions Consultant to lead technical and business discovery, design tailored AI-driven customer experience solutions, and guide technical engagement through the sales cycle.

What you'll do

• Conduct discovery sessions to understand customer challenges and assess AI readiness.
• Design and showcase tailored demos and proofs of value demonstrating Zendesk’s differentiated value.
• Translate AI/ML capabilities into business-focused narratives for audiences from IT to the C-suite.
• Own end-to-end technical engagement from qualification and design through pilot execution and alignment with goals and compliance.
• Architect secure, scalable solutions using Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP).
• Use analytics and AI performance metrics to demonstrate ROI and inform continuous improvement.
• Collaborate with Customer Success to drive AI adoption via value realization initiatives.

What you'll need

• 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software.
• Strong knowledge of web/scripting technologies and SaaS architectures.
• Proven experience designing and executing customer pilots and proofs of concept.
• Deep understanding of AI technologies including LLMs, ChatGPT, and NLP and their CX applications.
• Expertise in one or more domains such as CCaaS, ITSM, BI, workforce management, or integration/middleware.
• Strong analytical and storytelling abilities with excellent communication and presentation skills.
• Bachelor’s degree or equivalent work experience (graduate degree a plus).

Details

• Location: Remote, Portugal.
• Travel: willing and able to travel as required.