Solutions Engineer

Overview

Work as a Solutions Engineer and customer interface for ThousandEyes, supporting technical sales opportunities, solution trials, customer education, deployments, and post-sales success.

What you'll do

• Assist sales in technical prospecting to help uncover opportunities.
• Demonstrate solutions to showcase capabilities and use cases.
• Build and maintain technical and trusted-advisor relationships with customers.
• Support customers during solution trials.
• Scope and architect solution deployments.
• Present to decision-makers during trial wrap-up meetings.
• Participate in weekly team meetings and quarterly business review sales meetings.
• Present technical topics and successful wins.
• Share technical challenges and ways to overcome them.
• Help establish and enhance demonstration material showcasing the solution.
• Research technical topics impacting the industry.
• Support trade shows, networking events, and ThousandEyes Connect events.
• Contribute to blog and social media posts.
• Suggest and contribute to white papers and case studies.
• Provide solution feedback from hands-on use and customer interaction.
• Provide solution suggestions and enhancements to drive solution strategy.
• Participate in, drive, and provide feedback on internal and external solution beta programs.
• Coordinate with Customer Success in providing post-sales support, including training, deployment, and support.
• Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success.

What you'll need

• 10+ years of relevant industry experience.
• Excellent presentation, communication, and problem-solving skills.
• Strong understanding of application and network protocols, such as HTTP, DNS, TCP/IP, and BGP.
• Knowledge of application and network infrastructures.
• Knowledge of unified communications.
• Experience with application and network performance analysis solutions.
• Experience with packet analysis of network and application protocols.
• Experience with scripting languages, such as Python, Perl, and Javascript.
• Experience with Apple, Linux, and Microsoft operating systems.
• Experience with AI/Automation tools, such as Ansible, Cursor, and Claude.

Nice to have

• 5+ years of solution engineer experience.

Details

• Location: Mumbai, India.