Overview
Solutions Support Engineer (Brazil) providing technical support for customers on a global team.
What you'll do
- Troubleshoot and resolve customer technical issues using collaboration and troubleshooting best practices.
- Identify cases requiring escalation, either technically or strategically.
- Create and coordinate incident management requests to product or engineering.
- Scale the support offering by automating solutions through coding and scripting.
- Participate in an on-call rotation for after-hours, holiday, and weekend coverage.
- Update documentation as part of customer support activities.
What you'll need
- Native Brazilian speaker with excellent English proficiency (spoken and written).
- Comfortable working 10am to 7pm BRT.
- 5+ years hands-on experience in customer support/technical support/system administration or a related customer-facing role.
- 2+ years hands-on experience with cloud technologies (Azure, AWS, GCP).
- 1+ years hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
- Experience reading or debugging code in Java, Python, Shell, JavaScript, or JSON.
- Proficiency with command-line tools and Linux environments.
Nice to have
- Experience with DevOps technologies.
- Familiarity with REST APIs or GraphQL.
- Knowledge of basic web technologies (HTTP, HTML, DNS).
- Understanding of networking fundamentals (TCP/IP, routing, VPNs, VLANs, peering, load balancing).
- Understanding of relational databases.
Details
- Work mode: Remote (Brazil).
- On-call coverage for after-hours, holiday, and weekend support.
Read the full description and apply on the company’s own careers page.
