Specialist - Customer Care - Collections 4A

Overview

Specialist role in Customer Care focused on collections, working to improve collection efficiency and manage outstanding debts.

What you'll do

• Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.
• Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk.
• Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically.
• Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards.
• Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.

What you'll need

• Bachelors in Business Administration, Communication, Hospitality Management, Information Technology, or Marketing.
• Certified Data Management Professional - Riversand, Certified Implementation Specialist - Customer Service Management - ServiceNow (listed as certifications).
• Required skills: Claims Resolution, Collections Analytics, Collections Management, Customer Care, Customer Journey Mapping, Customer Service, Customer Service Analytics, End to End Management, Microsoft Dynamics 365 Customer Service, Online Customer Support, Online Transaction Processing (OLTP).
• English language (Required), Upper Intermediate - B2 proficiency.

Details

• Location: Noida, India (1401-G-India: Stellar, STPI, Noida).
• Work mode: Office Work.
• Shift: Night Job (India).
• Job type: Regular.