Specialist - Insurance Operation

Overview

Specialist role in insurance operations at Marsh's Gurugram office, handling complex and diverse insurance work, building client management skills, and enhancing insurance knowledge.

What you'll do

• Contribute to achieving Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives.
• Adhere to Company policies and comply with them at all times; maintain performance standards.
• Create, build and launch client apps using the iNGAGED platform, including setting up new client applications, configuring menus and pages, adding and managing content modules, maintaining assets, applying themes, and ensuring the app is ready for launch.
• Review page properties and analytics, coordinate required content, and support post-launch engagement to ensure a successful client app experience.
• Update reports based on predefined templates on a regular basis to ensure accurate entry.
• Maintain a basic understanding of the core aspects of relevant Insurance and related legislation.
• Complete all training-related activities when assigned and complete all assigned activities within the stipulated time.
• Ensure all production and quality targets are met in training and in BAU (post training).
• Communicate status of work and any issues with team managers and the manager on time.
• Follow statutory regulations and company procedures to protect clients, colleagues and the business interests of the company.
• Demonstrate clear understanding of regulatory requirements and proactively ensure compliance with the regulatory and risk framework.
• Adhere to policies, guidelines and operating procedures; keep own knowledge and expertise up to date and relevant.
• Identify and evaluate risks appropriately and recognize how own actions impact compliance.
• Review policies, including large volumes ranging from as few as 10 to over 1,000.

What you'll need

• Graduate in any stream.
• Fair understanding of Insurance Broking business and dynamics.
• Good command over spoken and written English.
• Superior comprehension and articulation skills.
• Ability to prioritize and organize tasks and work within stiff timelines.
• Eye for detail and innovative mindset.
• Basic knowledge of MS Office.
• Willingness to learn and adapt to changes.
• Good understanding of Property & Casualty experience and policy checking/review experience.

Nice to have

• Insurance certification from The Institutes, USA.
• Post-graduation or certificate courses in insurance.
• Any prior experience on any insurance process.

Details

• Location: Gurugram - DLF Building.
• Work mode: hybrid; colleagues are expected to be in the local office or working onsite with clients at least three days per week.
• Shift: 5:30pm to 2:30am; schedule adherence is a must and no unplanned leaves.
• Holidays as per location, subject to business requirements; shared transport provided if the address falls in an accepted service zone.