Specialist - S&P - Procurement Ops 4A

Overview

Specialist role owning the operational backbone of CDK's travel program, covering Concur Travel administration, the CTM agency relationship, and preferred supplier programs across air, hotel, car rental and ground transport.

What you'll do

• Act as Concur Travel Administrator for the US and Canada configurations, including company notes, custom text and travel policy rule classes.
• Keep T&E policy rules programmed correctly in Concur, including approval vs. manager-notification logic and the 10+ employees-per-flight alert.
• Manage traveler profiles, resolve profile and SSO issues with IT and the Expense team, and fix GDS sync errors with CTM.
• Raise and track Concur Support cases for rule changes and configuration requests.
• Run the biweekly CTM account calls and ensure open items are closed.
• Pull pre-trip (Swift Data) and post-trip (CTM Data Hub) reports for security, RFP and management needs.
• Review scheduled reports, traveler communications and PNR manager notifications quarterly, and the monthly unused-ticket report.
• Schedule and run quarterly business reviews with United, Delta and Southwest, and action follow-ups.
• Process annual ELT status upgrades through airline portals with Travel Manager sign-off.
• Manage United Jetstream amenity funds and American Airlines Business Extra vouchers before expiry.
• Pull ad-hoc CO2 and contract-performance reports from airline portals.
• Support the annual transient hotel RFP with CTM's hotel analyst and load and verify preferred rates and rate caps in Concur.
• Maintain preferred and blocked hotel rules and chainwide agreements in Concur.
• Manage the Avis Budget and Enterprise/National programs, including quarterly reviews, monthly service calls, Chairman's Club slots for ELT, and twice-yearly Wizard-number profile audits.
• Verify car accident insurance claims against CTM/Concur data and send monthly fuel-charge emails to renters.
• Drive Uber/Lyft for Business enrollment and share The Parking Spot and Park 'N Fly Canada savings reports.
• Process non-employee (contractor) Concur profile requests and run the monthly contractor audit to deactivate leavers.
• Ensure contractor org units trigger the correct central-bill (air) and direct-bill (Avis Budget) set-up.
• Keep International Travel Guidelines current with quarterly review, and support visa and passport processing through CIBT.
• Manage the CDK travel and expense mailbox and resolve traveler queries within the agreed turnaround.
• Handle ELT and Executive Admin requests with priority, in coordination with CTM Executive Travel Services.
• Escalate travel emergencies and security concerns to CDK Security immediately.
• Work with Expense Compliance, Corporate Card and Corporate Communications teams on receipts, audits and announcements.
• Keep the T&E Portal current and obtain Travel Manager approval before posting.
• Run the annual traveler survey with Market Research and present a year-over-year results deck.
• Monitor the Dinova dining rebate program and keep the new-hire travel document current on the HR onboarding site.
• Pull the prior-year invoice report from Oracle Cloud and prepare the travel budget forecast for stakeholder approval.
• Raise the PR in Oracle Cloud, follow it until it converts to a PO, and share PO details with CTM and AP.
• Support travel RFPs, contract renewals and supplier negotiations as directed by the CDK Global Travel Manager.
• Maintain and update the Travel Administration SOP, process maps and exception log.
• Identify automation and efficiency opportunities and present business cases.
• Build backup coverage by cross-training team members and take part in governance reviews with Genpact and CDK leadership.

What you'll need

• Bachelors in Business Administration, Industrial Engineering, Logistics, or Supply Chain Management, or Masters in Operations Management.
• Hands-on SAP Concur Travel experience covering profiles, policy rules, approval flows and reporting.
• Working knowledge of a GDS and of how a Travel Management Company operates.
• Experience managing airline, hotel and car rental supplier programs, including reviews and service issue resolution.
• Advanced Excel (pivot tables, lookups, data clean-up).
• Comfortable building review decks in PowerPoint.
• Excellent written and spoken English for direct communication with US executives, executive admins and suppliers.
• English at C1 advanced proficiency.
• Willingness to work US-overlap shifts (night shift IST).

Nice to have

• Admin-level exposure to SAP Concur Travel.
• Sabre GDS experience.

Details

• Location: Hyderabad, India (Phoenix Hafeezpet, Floors 1 to 12).
• Office work; night shift (India).
• Regular, full-time role.