Specialist, Usage Billing, Billing & TPA

Overview

Owns the end-to-end order-to-billing process and provides ongoing order management support for the Sales Team and clients, at the Associate career stage.

What you'll do

• Generate quotations as needed and input order details into relevant systems.
• Own the implementation of the entire order-to-billing process.
• Manage the entire end-to-end order life cycle, including order preparation, order monitoring, entitlements and billing/credits/cancellations for new and renewal orders.
• Confirm all client orders are accurate for sales and financial reporting and ensure adherence to compliance controls and 3rd party guidelines.
• Align to a designated client base and build relationships with internal and external customers, playing a key role in improving service results.
• Handle and resolve queries relating to quote/order status, billing, client account information/entitlements, and compliance issues.
• Lead ad hoc initiatives with relevant groups, ensuring customer requests are successfully completed.
• Spot trends and make recommendations for improving systems and procedures.
• Own basic Service Alerts, including creation, management and resolution of all alerts issued, and perform pre-audits.
• Support Salesforce-related tasks, such as following up on pending orders and billing, and navigating moderately complex queries related to contracts or product installations.
• Support the process of acquiring contracts, order forms from customers and trials management.
• Support resolution of grievances related to administrative issues while partnering closely with internal customers.

What you'll need

• Limited previous experience in Order to Cash or customer support roles.
• Applies general knowledge of business, developed through education, to make informed judgements.

Details

• Location: Bangalore, India (Tower E, RMZ Infin).