Sr Associate, MS Power BI Developer

Overview

Sr Associate, MS Power BI Developer to build Power BI dashboards/MI reports and support ITSM Service Availability processes by managing dashboard controls, artefacts, knowledge, and process workflow improvements.

What you'll do

• Build Power BI dashboards and MI reports for ITSM process quality (Incident, Problem, Change).
• Maintain Service Availability In-Sight Portal controls and ensure they are reflected accurately in dashboard slicers.
• Maintain Service Availability artefacts for sustained quality and socialisation.
• Ensure creation of knowledge is sustained, accumulated, stored, and shared securely.
• Drive innovation of knowledge via AI/automation techniques within quality standards and policies.
• Facilitate and drive process workflow modelling to support process improvements and automation use cases.
• Review information and trends to confirm process outputs meet desired results and agreed service levels.

What you'll need

• 5+ years of experience in Power BI development.
• Competency in Microsoft Power BI, Power BI Desktop, and Power BI Services.
• Working knowledge of ServiceNow, plus Microsoft Office tools usage.
• Skills in SQL scripting.
• Experience/tools familiarity including ADO, Miro, Confluence, DataWarehousing, Azure, and Snowflake.
• Experience with end-to-end mapping of application dependencies and underlying infrastructure to meet SLA/availability targets.
• Accountability for deployment of Service Availability dashboards, framework, process, and associated tooling.

Details

• Pune office details are provided (office established in 2016; over 3,000 employees) but specific role location/work mode is not stated.