Sr Product Mgr I

Overview

Senior Product Manager role on RX's global registration and eCommerce platform (Mercury), shaping product direction, prioritizing opportunities, and partnering with business units on rollout and adoption.

What you'll do

• Build a deep understanding of visitor, exhibitor, and event-team needs through research, stakeholder conversations, product data, and live-event observation.
• Look beyond feature requests to uncover underlying problems, test assumptions, and distinguish local needs from opportunities with broader value.
• Assess opportunities across registration, eCommerce, and related journeys, including improvements that support revenue growth, customer experience, data quality, and operational efficiency.
• Develop evidence-based recommendations and proportionate business cases that clearly explain benefits, risks, dependencies, and trade-offs.
• Own and maintain a prioritized opportunity backlog for your area and contribute to the broader product strategy and roadmap.
• Partner with Design, Engineering, Product Owners, and Business Analysts to translate validated opportunities into clear outcomes, scope, and requirements.
• Balance customer value and business priorities with technical feasibility, operational readiness, and the needs of a shared global platform.
• Work with adjacent product and business-system teams to manage dependencies across end-to-end journeys.
• Partner with Product Analytics to define success measures, establish baselines, and evaluate releases and experiments.
• Use launch results, customer feedback, and product performance to refine priorities and continuously improve the product.
• Build strong relationships with stakeholders across registration, marketing, commercial, and event teams.
• Initially lead agreed product-engagement forums to clarify priorities, communicate roadmap decisions, and maintain visibility of adoption barriers and dependencies.
• Assess how well existing capabilities meet event requirements and determine whether process changes, configuration, or product development is the right response.
• Work with Product Success and delivery teams on launch readiness, pilots, and adoption plans.
• Provide product input on significant issues through established support and escalation processes, ensuring recurring problems drive product improvements rather than repeated workarounds.
• Communicate decisions, constraints, and next steps clearly without committing ahead of discovery or delivery agreement.
• Establish clear responsibilities, decision-making boundaries, and feedback loops across Product, Product Success, and business units.
• Support the phased transfer of agreed go-to-market and stakeholder-coordination activities through shared documentation, knowledge transfer, and joint working.
• Equip Product Success colleagues with clear product context, value propositions, and guidance, while using their adoption insights to inform discovery.

What you'll need

• Experience managing digital products or a clearly defined product area, from problem discovery and opportunity prioritization through delivery and evaluation.
• Evidence of improvements that delivered customer or business outcomes, rather than simply completed features or project milestones.
• Strong discovery and analytical skills, including the ability to combine qualitative and quantitative evidence and recognize data limitations.
• Sound prioritization and commercial judgment, with the confidence to challenge assumptions, explain trade-offs, and constructively say "not yet."
• Experience working closely with Engineering and Design teams in an agile product-development environment.
• Strong stakeholder-management skills, including influencing across functions and balancing regional needs with global product goals.
• Clear written and verbal communication, with the ability to explain complex topics to technical and non-technical audiences, plus a practical understanding of rollout, adoption, and business change.
• The ability to learn complex workflows and integrations, navigate ambiguity, and stay focused on the highest-value problems.

Nice to have

• Experience with registration, ticketing, eCommerce, payments, or other transaction-based digital products.
• Experience with global platforms serving multiple markets, business units, or customer groups.
• Familiarity with products connected to finance, CRM, identity, marketing, or reporting systems.
• Experience working with Product Success, Customer Success, or implementation teams on launches, adoption, and structured handovers.
• Experience with experimentation, conversion optimization, product analytics, or digital revenue growth.
• Experience in events or other time-critical environments where reliability and operational readiness are essential.

Details

• Location: Chennai.