Sr. Project Manager 4D

Overview

Sr. Project Manager, Technology Delivery, responsible for operational governance and service management of conversational AI platforms and chatbot solutions.

What you'll do

• Own operational governance and service management for conversational AI platforms including KORE.ai, Microsoft Copilot, and chatbot solutions.
• Coordinate chatbot releases, production deployments, testing activities, and change management processes.
• Review and track manual testing, UAT results, and production validation activities with vendors and business teams.
• Monitor chatbot platform health, service KPIs, user adoption, and operational performance.
• Partner with cloud and infrastructure teams supporting Azure environments, application gateways, Kubernetes clusters, certificates, and platform security requirements.
• Drive continuous improvement initiatives, governance compliance, risk mitigation, and responsible AI practices.
• Manage external vendors and ensure SLA adherence, quality delivery, and operational excellence.

What you'll need

• Good years' experience in service delivery, product operations, IT operations, or digital platform management.
• Experience managing vendors and third-party technology providers.
• Familiarity with chatbot, conversational AI, or generative AI solutions.
• Strong understanding of governance, compliance, and risk management principles.
• Experience with KPI reporting and executive communications.
• Excellent PowerPoint skills and comfortable presenting to leadership.
• Excellent stakeholder management and organizational skills.
• Experience supporting and governing enterprise conversational AI platforms including KORE.ai, Microsoft Copilot Studio, and GenAI solutions.
• Understanding of chatbot testing methodologies including manual testing, regression testing, UAT coordination, conversation flow validation, and production verification.
• Experience working with cloud-hosted AI solutions and collaborating with infrastructure teams supporting Azure-based environments.
• Familiarity with chatbot integrations across enterprise platforms, APIs, ServiceNow, Microsoft Teams, and business applications.
• Understanding of AI service monitoring, incident management, and operational support processes.

Nice to have

• Experience with Microsoft Copilot Studio, Azure AI, Power Platform, or enterprise chatbot platforms.
• ITIL certification or service management experience.
• Experience in AI governance frameworks.
• Knowledge of privacy, security, and responsible AI practices.
• Program or project management certification.
• Experience with KORE.ai XO Platform administration, bot lifecycle management, release governance, and vendor coordination.
• Basic knowledge of Microsoft Azure cloud services supporting AI platforms.
• Familiarity with Azure Application Gateway, Load Balancers, Key Vault, App Services, Monitoring, and Application Insights.
• High-level understanding of containerized environments including Kubernetes (AKS) and cluster-based application hosting.
• Experience supporting AI platform upgrades, certificate renewals, security reviews, and production deployments.
• Exposure to chatbot analytics, conversation design, knowledge management, and continuous improvement initiatives.
• Certifications: Microsoft Azure AI Fundamentals (AI-900); KORE.ai Platform Certification (or equivalent Conversational AI Certification); Agile/Scrum Certification (Preferred); Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900); ITIL 4 Foundation; Microsoft Certified: Power Platform Fundamentals (PL-900); IAPP AI Governance Professional (AIGP).

Details

• Location: Hyderabad, India (Floor 1 to 12, Hafeezpet Phoenix).
• Work mode: Office Work.
• Shift: Day Job (India).
• Job type: Regular.
• Language: English, Proficient (C2).