Sr Software Engineer-ServiceNow

Overview

Design, develop, configure and maintain ServiceNow applications and integrations, collaborating with stakeholders to deliver scalable and secure solutions.

What you'll do

• Design, develop and implement ServiceNow solutions using best practices.
• Customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Script Includes and Flow Designer.
• Develop and maintain ServiceNow modules such as ITSM, CSM, APO, MCO, Finance Management and Employee Centre.
• Build and support integrations using REST, SOAP, MID Server and IntegrationHub.
• Create and manage workflows, including Flow Designer, ETL, Integration Hub, DataFabric / Zero Copy Connectors and transformation.
• Perform unit testing, debugging and troubleshooting of platform issues.
• Support platform upgrades, patches and releases.
• Collaborate with architects, business analysts and stakeholders to gather requirements.
• Follow SDLC, Agile/Scrum and change management processes.
• Maintain technical documentation and knowledge articles.

What you'll need

• 5+ years of hands-on ServiceNow development experience.
• Strong experience with JavaScript and REST/SOAP APIs and integrations (server-side and client-side).
• In-depth knowledge of ServiceNow platform architecture.
• Experience with Source-to-Pay and Order-to-Cash lifecycle, Accounts payable, Accounts receivable etc.
• Familiarity with CMDB and ITSM.
• Understanding of ACLs, roles and security best practices.
• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.

Nice to have

• Experience with other applications such as ITOM and HRSD.
• Experience working in Agile/Scrum environments.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or module-specific certifications (CSM, ITSM, MCO etc.).
• Experience with ServiceNow Performance Analytics and Reporting.
• Knowledge of UI Builder, Service Portal and Workspace configuration.
• Exposure to DevOps, CI/CD and ATF (Automated Test Framework).
• Experience with cloud platforms (CSM, MCO, APO).
• Knowledge of ITIL processes.
• Experience supporting global enterprise environments.

Details

• Location: Bangalore, Karnataka, India.