Staff Systems Engineer, IT

Overview

Staff Systems Engineer, IT is a senior, hands-on role owning systems and integrations behind the employee lifecycle and ITSM/AI capabilities.

What you'll do

• Design, build, and own end-to-end automation for onboarding, transfers, role changes, and offboarding.
• Own the ITSM platform including service catalog design, workflow, request/incident/change processes, integrations, and upgrades.
• Increase AI deflection by deploying and tuning virtual agents, AI search, and agentic resolution.
• Replace repetitive manual IT workflows with automation in ITSM and Serval.
• Build and maintain integrations between ITSM and systems including Okta, Google Workspace, Slack, Zoom, JAMF, Fleet, Workday, and GitLab.
• Manage IT infrastructure as code across cloud environments using version control, code review, and automated deployments.

What you'll need

• Owned a wide range of platforms end to end and can pick up unfamiliar ones quickly enough to own them.
• Infrastructure-as-code experience with Terraform or similar, using version control and automated deployment.
• Working command of SRE principles including observability, monitoring/alerting, reliability targets, and blameless post-incident review.
• Experience running workloads in a major public cloud; AWS, GCP, and Azure knowledge is a plus.
• Experience designing or operating virtual desktop infrastructure (Azure Virtual Desktop, Amazon WorkSpaces, Citrix, or similar).
• Scripting/development skills (Python, JavaScript, or similar) plus fluency in REST APIs, webhooks, and event-driven integration patterns.

Details

• Location: Remote, United States.
• Role includes a listed base salary range for residents of the United States.