Strategic Account Manager, Homes

Overview

Build and own long-term relationships with Agoda's strategic and key supply partners, focusing on top-producing properties in the country, to drive mutual growth and revenue.

What you'll do

• Build and own the long-term relationship, through proactive and reactive engagement, between Agoda and strategic and/or key accounts (top-producing partners).
• Maintain and improve the performance of accounts, typically from a portfolio of the top-producing properties for the country.
• Proactively engage Agoda's supply partners using Strategic Account Management (SAM) approaches and practices to drive mutual growth and maximize value.
• Actively manage supply partners, providing consultative services and tailor-made solutions to hotel partners to improve mutual revenue growth.
• Prioritize tasks and deliver pitches using a data-driven, consultative approach that leads to high conversion for each hotel partner.
• Maintain meaningful, high-frequency engagement with supply partners, including a minimum of one face-to-face interaction per quarter.
• Respond to the needs and requests of hotel partners in a timely and effective manner.
• Manage input and output KPIs and achieve individual KPIs with minimal supervision from an Area Manager.

What you'll need

• Bachelor's degree.
• Minimum 4 years of experience in business development and/or account management.
• Strong interpersonal skills and ability to influence both external and internal stakeholders.
• Strong analytical acumen with proven data-driven problem-solving skills.
• Team player with a professional "get it done" attitude and work ethic.
• Proven success in acquiring, building and maintaining long-term customer relationships.
• Adapts well to change and is able to work in a fast-paced environment.
• Ability to create new, innovative ideas and drive workstreams to create impact from those ideas.
• Proficiency in English and Hindi, oral and written.

Nice to have

• Master's degree.
• Experience in OTA, fast-paced tech environments, or e-commerce.

Details

• Location: Mumbai.