Strategic Accounts Manager

Overview

Manage strategic healthcare accounts by building executive-level customer relationships and driving business growth through account planning, portfolio expansion, and commercial execution. The role is based in Gurgaon, India and operates in a remote work environment.

What you'll do

• Develop and maintain relationships with senior executives and key decision-makers within strategic healthcare accounts.
• Create and execute account plans aligned with customer priorities, business objectives, and growth targets.
• Identify, qualify, and advance new business opportunities within assigned strategic accounts.
• Collaborate with business units, marketing, and cross-functional teams to implement account strategies and customer programs.
• Analyze customer needs, market dynamics, and competitive activity to recommend solutions that support account growth.
• Negotiate and support long-term contractual agreements that strengthen customer relationships and expand portfolio adoption.
• Monitor account performance, sales results, and opportunity pipelines to achieve revenue and market share objectives.
• Provide customer and market insights to support strategic planning, pricing discussions, and business decision-making.

What you'll need

• High School Diploma (or equivalent) AND 10+ years' experience, OR Associate's Degree AND 8+ years' experience, OR Bachelor's Degree AND 6+ years' experience.

Nice to have

• Experience managing strategic or enterprise-level customer accounts with responsibility for revenue growth and relationship management.
• Experience engaging with C-suite executives, hospital leadership teams, and procurement stakeholders.
• Experience developing and executing account plans, business reviews, and customer engagement strategies.
• Demonstrated ability to influence senior customer stakeholders and manage complex sales cycles involving multiple decision-makers.
• Willingness and ability to travel up to 30% within the assigned territory.
• Experience working within the medical device, healthcare technology, life sciences, or healthcare services industry.
• Demonstrated success leading complex negotiations and supporting contractual business agreements.
• Experience collaborating across multiple business units and cross-functional teams to deliver customer solutions.
• Knowledge of healthcare market trends, hospital operations, and strategic account management methodologies.

Details

• Location: Gurgaon, India.
• Work mode: Remote work environment.
• Travel: Approximately 30% travel to customer sites, internal meetings, and key stakeholder engagements across the assigned territory.