Systems Engineer (L2 Support)

Overview

Systems Engineer (L2 Support) on Iron Mountain's ICT infrastructure and operations team, providing technical advice, troubleshooting complex enterprise problems and maintaining production systems and IT inventory.

What you'll do

• Monitor the ticketing system to execute requests for onboarding, offboarding and usage standards.
• Maintain virtual and physical IT inventory and repair failed devices.
• Monitor system health and perform vulnerability remediation, patching and capacity management to minimize disruptions and keep infrastructure secure.
• Provide first and second-level support to customers, collaborating with global teams as needed to resolve hardware and software malfunctions.

What you'll need

• 4+ years of experience in technical operations or systems engineering functions, including implementation, verification and system operation.
• Strong knowledge of local area networks and server installations.
• Strong knowledge of various computing platforms such as Nutanix, VMware and Microsoft SQL Server.
• Proven ability in problem-solving and maintaining operating systems, specifically Linux and Microsoft Server, within a 24-hour operational support environment.

Nice to have

• Bachelor's degree from an accredited college or university in Computer Sciences or a related field.

Details

• Location: Navi Mumbai, India (Data Center Units 305, 501, 801 and 901–903).
• Operates within a 24-hour operational support environment.