Team Developer

Overview

Team Developer supports Treasury Services and Products for Wholesale Banking clients by handling transactional service requests and related escalations through email.

What you'll do

• Act as the primary interface with Treasury Clients via email to execute transactional service requests.
• Address client needs via straight-through processing or by engaging appropriate business partners.
• Handle service requests across treasury, cash management, and depository products.
• Ensure adherence to business deliverables, SLA, and accuracy of MIS reporting & data analysis.
• Manage client escalations.
• Support more complex service requests including ACH, Research & Adjustment, and Wires (non-Commercial Cards for US region).

What you'll need

• Experience range of 3-8 years.
• Strong written and verbal communication skills.
• Ability to understand a domain/process quickly from high-level discussions.
• Strong execution skills to complete tasks to closure within timelines.
• Proficiency in Microsoft Office tools including PowerPoint, Excel, and Word.
• Strong email/workflow management skills with accuracy and timeliness.
• Ability to interpret bank standard legal documentation.

Details

• Location: Gurugram.
• Work timings: between 8:30 PM to 7:30 AM IST (changes as per USA daylight saving requirement).
• Work flexibility: may require rotational shifts.