Tech Manager, Engineering (CCaaS)

Overview

Technical Manager for Engineering (CCaaS) to lead software development teams and manage delivery of enterprise-grade cloud-native products.

What you'll do

• Lead, coach, and mentor engineering teams to achieve project goals.
• Manage hiring, reviews, mentoring, and promotions for the team.
• Provide worldwide customer support by handling incident bridges and escalations.
• Plan sprints and create short/medium/long-term development plans.
• Review technical designs and code quality to ensure scalability and maintainability.
• Partner across departments to remove impediments and align on product roadmap and priorities.

What you'll need

• 15+ years of experience in software development.
• At least 3 years managing multiple teams of software developers including first-line managers, architects, and product managers.
• Proven experience managing development of enterprise-grade software products.
• Experience developing and supporting multi-tenant cloud-native SaaS.
• Knowledge of CCaaS and VoIP/telecom media handling protocols including SIP, SDP, RTP, and RTCP.
• Experience with C++ and C# and frameworks like .NET.
• Familiarity with DevOps processes/tools for CI/CD and monitoring in SaaS architectures.

Details

• Location: Pune, India.
• Work mode: NICE-FLEX hybrid model with 2 days in-office and 3 days remote each week.
• Role type: People management.