Technical Account Engineer I

Overview

Technical Account Engineer I is a technical, customer-facing role owning a portfolio of named post-sales accounts, ensuring customers get value from the Sumo Logic platform.

What you'll do

• Own your named accounts technically as the go-to technical lead, knowing their environments, priorities and risks.
• Get customers using the platform extensively by building new use cases, bringing in new data sources, teaching advanced features and working through hard problems with security, DevSecOps and observability teams.
• Craft measurable success plans by understanding customer goals, turning them into technical plans, helping customers deliver them and expanding them as value shows up.
• Spot adoption or technical risk early by combining automated usage signals with your own judgement, then pull the account team together to turn at-risk accounts into advocates.
• Run the cadence by leading health checks and contributing to Business Reviews, building credibility with practitioners, team leads and executive stakeholders.
• Help accounts grow by working with Sales on renewals and expansion in a way that is good for the customer and delivers additional value.
• Make the team better by feeding customer insight back to Product and Engineering and improving playbooks.
• Help shape playbooks and support Associate TAEs as they grow into the role.

What you'll need

• 5 to 6 years in a technical, customer-facing role such as technical account management, customer success engineering, professional services, solutions engineering, DevOps or SOC analysis.
• Real production experience across enterprise infrastructure: operating systems, virtualisation, databases, networking and security.
• Hands-on experience with at least one major cloud platform (AWS, Azure or GCP).
• SQL or query language skills, and the ability to analyse usage data and act on it.
• A track record of owning multiple customer accounts and building relationships from practitioners to senior stakeholders.
• Comfort with ambiguity: if something is unclear, you go and find out rather than waiting to be told.
• A strong team player who collaborates across GTM functions and gets things done with no fuss.
• A degree in Computer Science, Engineering or a related field (B.Tech/BE or equivalent).

Nice to have

• Experience with Observability or SIEM platforms (e.g. Splunk, Datadog, Elastic, Dynatrace, CrowdStrike, QRadar, Exabeam).
• A background in alerting and monitoring in security, operations or DevSecOps settings.
• Familiarity with security frameworks and how they apply across customers' lifecycle.
• Knowledge of Kubernetes (Helm), OTel, Prometheus and API scripting.
• Proficiency in using AI tools to accelerate day-to-day work.
• Certifications such as AWS AI Practitioner or Microsoft AI Fundamentals.
• Hyperscaler certifications at Associate level or above.
• Sumo Logic experience.

Details

• Based in Noida, India; candidates must be located in Noida.
• Shifts are designed to overlap core Australia and New Zealand business hours.
• Joins the local team in the Noida office from time to time, typically once a fortnight.