Overview
Technical Customer Engineer providing on-site technical support, installation, maintenance, and troubleshooting for packaging equipment in North-West Piedmont, Italy.
What you'll do
- Provide on-site technical support and service activities at customer locations in the North-West Piedmont region.
- Install, configure, maintain, and repair company equipment and systems.
- Diagnose and resolve hardware, software, and system-related issues.
- Document service activities, maintenance actions, and technical findings.
- Manage customer service requests and prioritize work to meet service commitments.
- Collaborate with the Sales Team to identify service opportunities and help achieve service revenue and budget targets.
- Provide technical guidance and basic user training as needed.
What you'll need
- Electrician or electrical engineer education or equivalent work experience, ideally in the packaging industry.
- 3-5 years of successful experience in industrial service or equipment installation.
- PLC troubleshooting experience required.
- Strong technical troubleshooting and analytical skills to resolve complex equipment and system issues.
- Ability to read, interpret, and apply technical documentation, manuals, and service procedures.
- Excellent verbal and written communication skills in Italian and English.
- Proficiency in Microsoft Office applications and SAP C4C plus other service/CRM tools.
Details
- Location: Italy (Remote marker in ATS).
- Travel: estimated 70–80% across the assigned North-West Piedmont territory, including possible international and overnight travel.
Read the full description and apply on the company’s own careers page.
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