Technical Operations Manager, Post Services - India

Overview

Own technical operations for Netflix's Post Services in India, spanning Dailies, MPS Footage Ingest and screening operations, and lead a team of contractor operators as a people manager reporting to the Senior Manager, Post Services – APAC.

What you'll do

• Own technical operations for India, including Netflix Dailies, MPS Footage Ingest and screening operations, and be accountable for service quality across all Post Services technical offerings in India.
• Lead, mentor, and grow a team of contractor operators (including Dailies Operators and Dailies Lab Supervisor), building a high-performance, service-first culture.
• Lead the execution of Post Services' Global Follow-the-Sun Operations of MPS Dailies in India.
• Collaborate closely with global colleagues on continuous development of operational excellence and efficiencies.
• Represent Post Services as local leadership.
• Build and strengthen partnerships with internal stakeholders such as Title Management and Production Solutions.
• Serve as the technical operator lead for Netflix screening spaces in India (Screening Room, Screening Lounge, and Technical Review Room) and oversee local/remote operational support for sessions at partner facilities such as Dark and Talkies.
• Own MPS Footage Ingest operations across India's Model A ingest hubs (Mumbai, Delhi, and Hyderabad), including onboarding, training, and coordination of contractors, kiosk resource allocation, and fulfillment of ad-hoc and high-volume ingest requests.
• Oversee end-to-end MPS Dailies technical workflows and deliverables across multiple concurrent productions, acting as the primary Dailies technical point of contact for internal stakeholders and external partners.
• Collaborate closely with the Senior Manager of Post Services APAC to develop the MPS and Live Editorial strategy for India.
• Apply systems thinking, risk management, and operations design to build workflows that scale reliably as India's volume and complexity grow.
• Partner closely with India's Project Operations Coordinator so that technical and project workstreams move together, aligning on escalation paths and partner-facing commitments.
• Act as the India escalation point for technical risk, workflow gaps, and tooling issues surfaced by Specialists and contractor teams.
• Represent Technical Operations for India as the named decision-maker for local technical questions, looping in Global when a decision would set a de facto standard or trade off against the 90% Global standard / 10% Local nuance line.
• Partner with Global Engineering and Product teams to pilot and roll out new tools, ensuring compatibility with India-specific production workflows.
• Surface risk, workflow gaps, and improvement opportunities to Regional Leadership (Senior Manager, Post Services – APAC).

What you'll need

• 10+ years of post-production technical operations experience.
• Prior people management or team lead experience.
• Deep knowledge of post-production tools and workflows relevant to the India market (e.g., dailies, ingest, editorial, screenings, QC, sound, finishing).
• Proven ability to build and scale technical operations across multiple production hubs, applying systems thinking and operations design.
• Track record of managing and mentoring technical teams, including contractor operators, in a fast-paced, deadline-driven environment.
• Excellent stakeholder management and communication skills.
• A mature and collaborative mindset, and ability to align partners and stakeholders across regions and functions on complex initiatives.
• Familiarity with the India production ecosystem.
• Comfortable operating with ambiguity, applying judgment, and prioritizing across shifting, concurrent demands.
• Enthusiastic team player with a commitment to high performance and a service-first mindset.
• Fluent in English.

Nice to have

• Hindi or other regional languages.

Details

• Location: Mumbai, India.
• Willingness to travel within India and globally as needed.
• Ability to respond to urgent or after-hours needs when required.
• Comfortable working across time zones in a global team, including alignment with APAC and global partners.