Technical Support Engineer

Overview

Senior Technical Support Engineer role in Cohesity’s support organization, focused on resolving customer technical issues and working closely with engineering teams.

What you'll do

• Provide timely resolution to customer technical issues.
• Investigate and troubleshoot issues using available tools.
• Record customer interactions including investigation, troubleshooting, and resolution.
• Work with Cohesity engineering and account management teams.
• Manage workload to ensure customer issues are resolved timely.
• Help develop reusable self-service solutions for future incidents.
• Develop knowledge base articles and mentor other engineers.

What you'll need

• 3-12 years of experience in storage, networking, and virtualization environments.
• Strong understanding of Linux with administration experience.
• Ability to analyze system diagnostics and clearly articulate issues to customers.
• Knowledge of Linux debugging utilities including systemtap, tcpdump, ftrace, strace, wireshark, gdb, and crash.
• Experience with remote file access protocols including NFS and SMB (CIFS).
• Solid storage-related concepts experience including virtualization and data protection.

Details

• Location: Bangalore, India (Office).
• In-office expectations: 2-3 days a week in core offices if within a 45-minute average commute.