Technical Support Engineer ( Endpoint Security )

Overview

Provides operational support for Arctic Wolf's security services by monitoring customer environments, troubleshooting technical issues, and ensuring the health of deployed solutions.

What you'll do

• Independently monitor and maintain operational health of sensors and scanners in customer environments.
• Troubleshoot endpoint agent installation and connectivity issues using documented procedures; escalate advanced issues as needed.
• Resolve cloud sensor configuration and communication problems with minimal guidance.
• Triage customer requests, apply playbook-driven solutions, and recommend improvements based on findings.
• Revise troubleshooting documentation or playbooks when gaps are identified.
• Investigate and interpret moderately complex technical issues to identify solutions.
• Interact effectively with customers and internal teams to ensure timely resolution of issues.
• Mentor new team members on processes and troubleshooting techniques.
• Participate in after-hours coverage rotation for urgent support needs.
• Attend training sessions to expand technical knowledge and improve job performance.

What you'll need

• Currently enrolled in or recently completed a degree in IT/Cybersecurity, OR 2 years of IT industry experience.
• Demonstrated interest in networking or cybersecurity.
• Customer-facing experience in any capacity.
• Networking fundamentals (DHCP, DNS, VLANs).
• Familiarity with Windows, Linux, and Mac operating systems.
• Basic virtualization experience (VMware, Hyper-V).
• Cloud technologies (AWS, Azure).
• Strong troubleshooting and communication skills.
• Ability to follow structured processes and contribute to improvements.

Nice to have

• CompTIA Network+ or Security+ certification.
• Experience with deployment tools (GPO, SCCM, Intune, Jamf).
• Familiarity with scripting (PowerShell, Bash).

Details

• Location: Bengaluru, India.
• Participation in after-hours coverage rotation.
• Work is primarily sedentary in an office environment; may include business travel and lifting of 25 pounds or less.
• Background checks are required. Role may require access to information protected under U.S. export control laws (EAR); an offer is conditioned on authorization.