Telecom Networking Engineer

Overview

Telecom Networking Engineer responsible for monitoring, supporting, and handling incidents and requests for Genesys Cloud infrastructure and Cisco IPT in a global multi-location contact center environment.

What you'll do

• Monitor and support Genesys Cloud infrastructure and Cisco IPT.
• Handle incidents and service requests for voice, data, and video services.
• Execute technology strategies and deliver systems and technologies to enhance customer experience.
• Configure Jabber for Windows, Android, and Mac.
• Analyze call routing for Local, National, and International call types.
• Use PureInsights reporting for monitoring and reporting.

What you'll need

• 2-4 years of overall experience.
• Experience with multi-site Genesys PureCloud configurations for a multi-location contact center.
• Operational knowledge of Cisco Call Manager and Unity Connection.
• Basic knowledge of call routing in Cisco IPT design.
• Knowledge of telecommunications circuits/signaling protocols including FXO/FXS/PRI/T1/DS3.
• Basic knowledge of leased line, MPLS, and SD-WAN.
• Bachelor's degree in computer science, information systems, or engineering.

Details

• 24x5 & weekend on-call support or 24x7 as required.