Total Rewards Operations Leader/Benefits Manager

Overview

Establish and lead the Mumbai-based Global Total Rewards Operations Hub, delivering compensation and benefits processes across all regions and building a scalable operating model.

What you'll do

• Build the Global Operations Hub: stand up the Mumbai-based Total Rewards Operations team, defining team structure, roles, responsibilities, and operating model.
• Create a scalable delivery model capable of supporting all regions.
• Ensure accurate and timely execution of global compensation and benefits processes, owning service levels, quality standards, and operational performance and metrics.
• Design and implement operational controls, quality assurance mechanisms, and escalation frameworks; ensure audit readiness and compliance with established requirements.
• Establish and maintain comprehensive process documentation and work instructions; ensure operational knowledge is captured, governed, and continuously updated.
• Manage and develop a team of individual contributors, building a culture of accountability, ownership, and continuous improvement.
• Build capabilities required to support future growth and expanded scope.
• Transition appropriate activities into the Mumbai hub and ensure successful onboarding of new global processes and change adoption.
• Work closely with the Global Total Rewards Service Delivery Manager to refine operational workflows, provide operational insight, and support automation and simplification efforts.

What you'll need

• Bachelor's degree in human resources, Business Administration, Finance, Economics, Industrial Engineering, or a related field.
• Fluent English communication skills (written and verbal).
• A minimum of 10-12 years of HR experience with at least 7+ years relevant experience in Total Rewards.

Nice to have

• Previous Global Business Services (GBS) leadership experience.
• Experience creating or managing an HR operations hub.
• Exposure to multiple regions (NA, LA, EMEAI).

Details

• Location: Navi Mumbai, India.
• Hybrid setup with 4 days from office is a must.
• The ability to accommodate international time zones is essential.
• Relocation assistance is not available for this position.