Transformation & Continuous Improvement Specialist

Overview

Iron Mountain is seeking a results-driven Transformation & Continuous Improvement Specialist to join the Digital BU team, driving end-to-end operational transformation programs and cross-functional change governance across global service delivery teams.

What you'll do

• Lead end-to-end strategic transformation initiatives from assessment through implementation and benefit realization, using Lean Six Sigma, root cause analysis, and standard work frameworks to optimize productivity, turnaround time, quality, and margins.
• Define and execute customer-centric digital service delivery models, establishing physical and platform operating requirements, governance frameworks, and KPIs/SLAs.
• Lead platform releases, UAT, and post-launch stabilization.
• Identify, prioritize, and implement high-value operational use cases leveraging Agentic AI, Generative AI, Intelligent Document Processing (IDP), robotics, and predictive analytics.
• Build effective human-in-the-loop operating models.
• Build collaborative partnerships across Operations, Technology, Product, and Executive Leadership to execute change management strategies and establish program governance.
• Communicate transformation roadmaps and ROI to senior leadership.
• Strengthen operational controls, documentation, and compliance frameworks using methodologies such as FMEA to reduce operational risk and maintain audit readiness for standards including SOC and SSAE Type II.

What you'll need

• 8+ years of progressive experience in continuous improvement, operational excellence, digital transformation, strategy, or management consulting.
• Strong knowledge of high-volume digital operations, intelligent document processing (IDP), business process outsourcing (BPO), shared services, and modern automation tools (Agentic AI, Generative AI, Robotics).
• Proven ability in structuring complex operational problems, applying Lean Six Sigma and process optimization techniques, managing cross-functional programs, and driving executive-level stakeholder alignment.
• Bachelor's degree in a relevant field.
• Ability to work in a hybrid environment, travel up to 50%, and eligibility to obtain and maintain a U.S. Government security clearance.

Nice to have

• Lean Six Sigma certification.
• Experience scaling solutions across global delivery environments (India and North America).

Details

• Location: Bangalore, India (12/3, Bommasandra).
• Work mode: Hybrid.
• Travel: up to 50%.
• U.S. Government security clearance eligibility required.
• Category: Project/Program Management Group.