Workday Analyst

Overview

Provide ongoing support for Workday modules including HCM Core, Recruiting and Compensation, supporting 2 to 3 modules and working with the US-based team on system initiatives, improvements and day-to-day Workday activities.

What you'll do

• Serve as the first point of contact for the US-based team, addressing Workday support tickets and providing timely resolutions for system issues.
• Configure and maintain Workday Recruiting processes such as job requisitions, candidate pipelines, interview scheduling, offer management and Onboarding.
• Resolve configuration and functional issues across recruiting and onboarding modules, as well as touchpoints with other modules.
• Collaborate with HR and Talent Acquisition teams to optimize recruiting workflows.
• Ensure data integrity across modules by monitoring system performance, investigating discrepancies and implementing solutions.
• Document and track issues, solutions and improvements to provide a knowledge base for future support.
• Design complex Workday calculated fields, including business objects, data sources and appropriate placement of calculations.
• Configure and maintain compensation plans, packages, eligibility rules, compensation grades and grade profiles, compensation basis and related reference data.
• Support compensation transactions within staffing and worker lifecycle processes, including hire, change job, promotion and compensation change events.
• Analyze compensation configuration issues, eligibility outcomes and process routing; recommend corrective actions and sustainable design improvements.
• Collaborate with Compensation, HR and Payroll stakeholders to validate requirements, assess downstream impacts and support accurate, controlled deployment.
• Support execution of global compensation processes, including Annual Review Process, AIP and other compensation initiatives, ensuring accuracy and timely delivery.
• Work closely with the US-based Workday team to understand business requirements, provide technical expertise and align system configurations with organizational goals.
• Assist in implementing and executing new features, functionality and module upgrades following established processes.
• Participate in cross-team meetings with the US team to align on priorities, project timelines and best practices.
• Assist with configuration and maintenance of Workday HCM, Compensation, Recruiting, Talent and Reporting modules based on business needs.
• Support system updates, testing and deployment activities to ensure smooth transitions during Workday upgrades or new releases.
• Ensure workflows, business processes and security roles are accurately configured to meet business needs.
• Collaborate with the US-based team on global initiatives and ongoing projects, including process improvements and system enhancements.
• Participate in system testing for new releases, changes and enhancements, ensuring configurations meet business requirements.
• Assist with documenting project requirements, processes and procedures to ensure proper system utilization.
• Develop and maintain Workday reports and dashboards to support HR, payroll and business requirements.
• Assist with extracting, validating and analyzing data to support business decision-making and compliance requirements.
• Collaborate with the reporting team to create custom reports or modify existing ones based on user feedback.
• Provide training and guidance to HR and business teams on Workday best practices, system functionality and process improvements.
• Maintain up-to-date documentation on configurations, processes and system changes to facilitate knowledge sharing.
• Identify opportunities for process improvement and suggest enhancements to increase system efficiency and user satisfaction.
• Proactively address potential issues by analyzing trends, preparing solutions and collaborating with the US team to resolve them.

What you'll need

• 5+ years of experience in Workday support or HRIS roles with exposure to multiple Workday modules.
• Bachelor's degree in human resources, IT or related field (or equivalent experience).
• Solid experience supporting multiple Workday modules (HCM Core, Compensation, Recruiting, Talent, Reporting).
• Strong analytical and troubleshooting skills with the ability to identify system issues, resolve problems and offer solutions.
• Proficient in Workday's reporting tools, Calc Fields, security configuration and business process configuration.
• Excellent verbal and written communication skills with the ability to collaborate effectively with cross-functional teams across different time zones.
• Strong problem-solving abilities to address support tickets, improve system functionality and handle system issues efficiently.
• Experience supporting system upgrades, new functionality and process improvements.

Nice to have

• Workday certifications in relevant modules (e.g., Workday HCM Core, Workday Compensation, Workday Recruiting).
• Experience supporting global Workday implementations or managing cross-country configurations.
• Strong experience creating and maintaining custom reports and dashboards in Workday.

Details

• Location: Bangalore, Karnataka, India.
• Work mode: Hybrid.
• Domestic travel may include up to 20%.