Workplace Coordinator Soft

Overview

Coordinate and oversee soft services operations (janitorial cleaning, waste management, hospitality services and workplace amenities) for a valued client, acting as the primary liaison between the client, service providers and building occupants.

What you'll do

• Coordinate daily delivery of soft facilities services including janitorial cleaning, waste removal, recycling programs, restroom supplies and pest control.
• Conduct daily walk-throughs and quality inspections across office spaces, common areas, restrooms, pantries, meeting rooms and cafeteria using established checklists and documentation standards.
• Serve as day-to-day liaison with soft services contractors and vendors, monitoring performance, ensuring adherence to scope of work and escalating issues as needed.
• Manage workplace amenities including coffee stations, water dispensers, pantry supplies, break room provisions and vending services.
• Respond to occupant service requests through CMMS or workplace apps, prioritizing and dispatching cleaning, restocking and amenity-related work orders while tracking completion and satisfaction.
• Oversee waste management and recycling programs, monitor collection schedules, track waste diversion metrics and support sustainability initiatives aligned with client environmental goals.
• Schedule and coordinate pest control services, special cleaning projects and seasonal activities including deep cleans.
• Maintain inventory of cleaning supplies, restroom consumables and amenity provisions, monitoring usage patterns and processing purchase orders.
• Generate inspection reports highlighting deficiencies, corrective actions and service performance trends to support data-driven decision making.

What you'll need

• 3–5 years of experience in facilities coordination, soft services management, building operations, or commercial office environments.
• Understanding of commercial cleaning operations, quality standards, and cleaning chemicals, equipment and safety protocols.
• Strong organizational skills with proven ability to manage multiple tasks, priorities and vendor relationships simultaneously.
• Excellent attention to detail and quality consciousness with commitment to maintaining exceptional workplace environment standards.
• Effective communication skills, both written and verbal, with customer service orientation and professional demeanor.
• Proficiency in CMMS or work order management systems and Microsoft Office Suite (Outlook, Word, Excel).
• Hands-on approach with willingness to conduct inspections, walk buildings extensively and address issues directly throughout the day.

Nice to have

• Associate's degree in Facilities Management, Business Administration, or related field.
• Knowledge of green cleaning programs, LEED building operations, or environmental certifications.
• Experience with workplace experience platforms, employee apps, or integrated workplace management systems (IWMS).
• Familiarity with waste management regulations, recycling best practices and sustainability reporting metrics.
• Bilingual capabilities or training in health, safety and environmental management.

Details

• On-site, Bengaluru, Karnataka.
• Scheduled weekly hours: 48.