40695 - Sr Associate, HR Shared Svcs

Overview

Provide HR administrative services in a customer-focused environment, serving as a first point of contact for HR administrative-related issues while maintaining confidentiality when handling sensitive personal and company information.

What you'll do

• Execute customer service activities according to SLAs, including answering and responding to inquiries received by phone, email, fax and mail.
• Log calls, requests and transactions into the case management system.
• Provide information and resolve issues related to inquiries in a timely, courteous and professional manner.
• Follow appropriate escalation protocols as required.
• Complete data maintenance and audit activities according to Service Level Agreements for PeopleSoft HR, Human Resource Administration and Case Monitoring Systems.
• Complete hire and onboarding activities for employees.
• Provide back-up support to HR PSC Coordinators in preparing Sarbanes-Oxley compliance reports, monthly metrics reports for HR PSC management and payroll, and data reconciliations.
• Process data corrections into PeopleSoft HR.
• File appropriate documents in personnel folders in accordance with SOPs.
• Track and follow up on missing forms required for personnel files.
• Participate in project activities assigned by management, including completing tasks or leading small-scale project activities.
• Act as the primary point of contact or lead for routine administrative tasks assigned by the supervisor.
• Establish and maintain strong customer rapport with client groups.
• Assist in updating PSC policies and procedures documentation based on frequently asked questions or revised policies and procedures.

What you'll need

• Associate's Degree.
• 2 years of HRIS experience.
• 2 years of HR or Customer Service experience.
• Equivalent combination of education, training and experience.
• Knowledge of applicable company HR policies, administrative processes, systems and forms.
• Skill in using applicable computer applications.
• Intermediate skill level in Microsoft Office applications, including Excel, PowerPoint and Word.
• Excellent verbal and written communication skills with emphasis on customer service.
• Strong analytical skills.
• Strong organizational and administrative skills with strong attention to detail.
• Skill in accurate data entry at 98% or higher.
• Keying ability of 60 words per minute or better.
• Ability to take direction within a team setting and complete team-related work.
• Ability to handle several projects simultaneously, either individually or in a team setting.
• Ability to work in a high-pressure, volume-related environment.
• Ability to work well independently and within a team environment.
• Ability to prioritize and handle a high workload.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.

Details

• Location: Bangalore, India.