Agent, Customer Service Representative - Customer Experience

Overview

Customer service agent role interacting with customers across inbound and outbound channels to answer inquiries, resolve problems and keep customer information accurate.

What you'll do

• Interact with customers and customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner.
• Provide information to customers about product features, products and services.
• Help customers with complaints, problems and questions.
• Update customer files with appropriate information, following regulatory, client-specific and corporate guidelines.
• Engage with customers on all inbound and outbound calls, emails and other applicable channels to update customer account information.
• Deliver BGO and client metrics and expectations on a regular basis.
• Ensure customer satisfaction and provide professional customer support.
• Champion company core values and other company programs.
• Other duties as assigned.

What you'll need

• Minimum High School Diploma or equivalent (North America).
• Minimum of 2 years post-secondary or equivalent (Philippines).
• No minimum education requirement (Costa Rica, United Kingdom).
• Minimum 3 CSEC passes, with English compulsory in all locations (Trinidad & Tobago).

Nice to have

• Previous experience as an Agent/Customer Service Representative.

Details

• Location: Gurgaon, India.
• No personal certification or licensing requirements for this job.