Analyst – Marketplace Management

Overview

Analyst, Marketplace Management is responsible for onboarding new sellers and items onto Lowes.com and maintaining the relationship with the seller after onboarding, within the Digital Commerce space.

What you'll do

• Provide onboarding support to welcome sellers onto lowes.com, shepherding them through all set-up steps/activities on DSCO/Rithum/Mirakl and other seller platforms as necessary.
• Ensure all appropriate seller information and item attributes are captured, verified and uploaded so sellers and products are listed and meet necessary guardrails, aligned to Lowe's data quality guidelines.
• Own and execute semi-complex process/tasks assigned, ensuring expected timelines are met to complete successful onboarding of sellers and items without escalations, owning individual operational KPIs.
• Regularly interface and consult with sellers, troubleshooting set-up issues to aid in successfully onboarding items into the marketplace.
• Maintain and organize seller-related documents, following up as necessary.
• In partnership with Trust & Safety and Seller Operations teams, ensure seller standards are defined and upheld.
• Support managers/leadership in maintaining SOP documents, and review and refine processes for optimal efficiency.
• Implement technical rules and other processes within seller management tools to automate aspects of the function.
• Meet or exceed key results (financial, operational and customer) related to digital third-party sellers through collaborative improvement.
• Keep leadership informed of progress and escalate for support as necessary.

What you'll need

• Minimum 2+ years of relevant experience in online/retail merchandising, digital business or operations.
• Bachelor's degree in Business Administration, Marketing, Operations, Data Analytics, or a related field.
• Experience with digital, marketplace or category merchandising.
• Highly detail-oriented with a strong operational mindset.
• Proven expertise in third-party assortment management and data quality methodology/guidelines.
• Excellent written and verbal communication skills, including the ability to converse with US-based sellers via email, phone and Teams calls (to be evaluated).
• Experience in customer-facing, telecall or customer support roles.
• Experience working with Excel and other data/reporting tools.
• Excellent problem-solving and time management skills.

Nice to have

• Retail corporate experience.
• Experience with third-party marketplace systems such as DSCO, Rithum or Mirakl.
• Experience with ticketing/volume management tools.
• Experience managing a business portfolio in a large retail environment.
• Account management, client serving or consulting experience.
• Experience with data analysis and providing insights about the data.

Details

• Based at the on-site office in Bengaluru.