Analyst, Treasures Service Manager, Consumer Banking Group

Overview

Analyst (Treasures Service Manager) for DBS Consumer Banking Group, managing customer service operations and performance in Pune.

What you'll do

• Oversee and manage the day-to-day operations of the customer service team.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Analyze customer feedback and data to identify improvement areas and implement solutions.
• Provide coaching, training, and support to the customer service team.
• Collaborate with cross-functional teams to resolve complex customer concerns.
• Monitor and report key performance indicators (KPIs) and metrics.
• Ensure compliance with relevant policies, procedures, and regulations.

What you'll need

• Experience in a customer service management role, preferably in banking or financial services.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving skills to improve customer experience.
• Proficiency in customer relationship management (CRM) systems and data analysis tools.
• Ability to work in a fast-paced, dynamic environment and adapt to changing needs.

Details

• Location: Pune-DBIL.
• Schedule: Regular.
• Employee status: Full time.