Mgr. Services Architects

Overview

Lead a team of Services Architects to develop and execute services solutions that meet customer business needs. Partner with Sales and cross-functional teams to support service opportunities and handoffs to implementation.

What you'll do

• Lead, coach, and develop Services Architects through coaching, performance management, career development, and talent planning.
• Partner with UKG Sales and Services leadership to pursue and close services opportunities.
• Guide the team across the services sales lifecycle and support sales-to-implementation transitions.
• Oversee workload, resource planning, and opportunity assignments for effective business support.
• Ensure delivery of services approaches, proposals, SOWs, RFP responses, estimates, and related documentation.
• Monitor pipeline, performance metrics, and operational results and communicate status to Sales and Services leadership.

What you'll need

• 5–8+ years in a professional services role, ideally with application software implementation and/or services sales.
• 2–3+ years leading, coaching, and developing professional services or customer-facing teams.
• Advanced knowledge of HCM, WFM, Scheduling, Leave Management, or similar domain products/systems.
• Experience with customer presentations, developing SOWs, responding to RFPs, estimating projects, and negotiating contracts.
• Experience with Launch implementation methodology, including defining project requirements, managing engagements, and developing project plans.
• Ability to travel up to 25% as needed.

Details

• Location: Pune City, India.