Customer Operations Associate

Overview

Customer Operations Associate responsible for delivering an exceptional experience to new and existing customer/insurance agents that refer business to Ethos.

What you'll do

• Ensure accuracy of information communicated to agents, including policy status and agent compensation.
• Operate efficiently in systems for consumer policy information and partner agent systems.
• Understand and communicate complex agent payments and contract details.
• Provide support via email, live chat, SMS, and phone for partner agent inquiries.
• Help customers/agents using knowledge of Ethos products and processes.
• Identify customer/agent needs and process requests within defined service levels.
• Identify process improvement opportunities for assigned functions and collaborate with management.

What you'll need

• 1–3 years of experience in customer support, customer success, operations, or a related role.
• Strong attention to detail, especially for agent compensation and contract details.
• Bachelor’s degree preferred.
• Proficiency with Salesforce or equivalent support/help desk software preferred.
• Exceptional communication skills.
• Excellent time management, organization, and prioritization.
• Ability to adapt to change while maintaining attention to detail.

Details

• Location: Bangalore, India.