Application Support Engineer

Overview

As an Application Support Engineer, investigate and resolve issues across multiple components of critical business systems. Monitor applications, analyze system behavior, collaborate with teams and stakeholders, and deliver timely solutions that maintain system reliability and performance.

What you'll do

• Perform independently and become a subject matter expert.
• Participate actively and contribute in team discussions.
• Contribute solutions to work-related problems.
• Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide guidance and support to junior team members to foster their professional growth.

What you'll need

• Proficiency in the Saviynt Identity Platform.
• Experience with identity and access management concepts and tools related to Saviynt.
• Strong analytical skills to diagnose and resolve complex application issues.
• Familiarity with system monitoring and incident management practices.
• Ability to work with multiple stakeholders to coordinate issue resolution and system updates.
• Minimum 3 years of experience in the Saviynt Identity Platform.
• 15 years of full-time education.

Details

• Based at the Bengaluru office.