Aruba ERT Engineer -DCN (Level 3)

Overview

Level 3 TAC engineer supporting HPE Aruba networking products per customer entitlement, troubleshooting incidents to resolution or root cause, working across shifts in a 24x7 environment.

What you'll do

• Provide HPE Aruba customers and engineers troubleshooting and support in HPE Aruba Networking and related areas.
• Provide leadership in technical problem management and resolution of all issues, working closely with Global Enterprise Customers, HPE Aruba remote and field support staff.
• Develop action plans to investigate and resolve complex issues and communicate them to engineers, customers and relevant managers.
• Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.
• Contribute to improving team performance as measured in the team Business Fundamentals Tables (BFT).
• Publish issue resolution documents using technical writing skills.
• Communicate effectively with technical and non-technical stakeholders and drive conversations and discussions.
• Interact with colleagues from different countries and backgrounds, including own team, L1 and L2, other support functions and Engineering teams.

What you'll need

• Bachelor's or Master's degree in Mechanical, Electrical, Computer Science, or equivalent.
• 10+ years of experience in the networking field, with a minimum of 3 years supporting Data Center Technologies.
• Data networking technologies including routing, switching, and network architecture and management.
• Working knowledge and understanding of Spine and Leaf topologies.
• Working knowledge and understanding of 3-layer architecture (Access, Distribution and Core) switching.
• Knowledge of networking equipment hardware and architecture.
• In-depth understanding of several products in more than one functional area, involving usage, configuration and interaction with other products.
• Affinity with Remote Resolve support processes.
• Knowledge of Data Center Technologies, i.e., VXLAN, EVPN, VPNV4, other VPN technologies, etc.
• Good at security and authentication protocols such as IEEE 802.1x and MAC.
• Basic technical knowledge of Windows, Linux and other operating systems.

Nice to have

• Good to have knowledge of REST, NAE and Python.
• Prior knowledge of Aruba OS, Aruba OS-CX or Comware.
• Basic knowledge of WLAN technology (802.11 standards, controllers and APs) is preferred.
• Cisco CCIE – DC certification is not a must but preferred.
• Aruba ACSP certification.

Details

• Hybrid role: on average 2 days per week from an HPE office.
• Works across different shifts in a dynamic 24x7 work environment.
• Location: Bengaluru, Karnātaka, India.
• Job level: TCP_04.