Assistant Facility Manager

Overview

Assistant Facility Manager at JLL, supporting the Facilities Management team at assigned facilities in Pune, Maharashtra, with oversight of helpdesk, front office, mailroom, housekeeping, cafeteria and vendor services.

What you'll do

• Provide administrative support to the Facilities Management team at assigned facilities.
• Ensure timely and accurate completion of FM reports for assigned facilities.
• Be accessible for escalation of all FM-related issues.
• Oversee the helpdesk work process and provide management advice to helpdesk operators on escalated issues.
• Plan and execute all preparation required for client conferences, meetings and VIP visits scheduled during the shift.
• Oversee the mailroom process.
• Oversee the front office function and ensure visitors are promptly attended by Front Office Executives.
• Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep.
• Oversee housekeeping services, assess overall service delivery of the housekeeping vendor, and hold coordination meetings with the vendor to resolve service issues.
• Oversee cafeteria services, ensure caterers maintain the highest hygiene standards, and ensure food quality and quantity meet requirements.
• When food supplies run out, escalate immediately to caterers' management, make swift alternate arrangements, communicate with users and provide alternate solutions.
• Coordinate overall with all service-providing vendors.
• Take regular rounds of the facility to identify issues in housekeeping, maintenance, cafeteria and other areas and initiate immediate rectification.
• Prepare weekly shift rosters for helpdesk, front desk and mailroom and communicate them in advance to staff and the transport division.

What you'll need

• Proven ability to function effectively as part of a team.
• Proven ability to initiate and follow through with improvement initiatives.
• Good communication skills.
• Well-groomed and presentable at all times.

Performance objectives

• Meet or exceed best practice in provision of services through contracts.
• Establish and adhere to policies and procedures and compliance deadlines for each task as advised by the Operation Manager.
• Manage the team effectively.
• Manage vendor contracts effectively.
• Track and control attrition.
• Achieve overall client satisfaction by meeting SLA targets.
• Resolve complaints in a timely manner.
• Coordinate direct and vendor staff for efficient service delivery.

Details

• On-site in Pune, Maharashtra.
• Scheduled weekly hours: 48.