Manager - Facility

Overview

Manage facility operations, client relationships, budgets, cash and receivables, and on-site people for the site.

What you'll do

• Ensure all service deliveries are carried out as per the terms and conditions agreed with the client.
• Manage the deployment to ensure service deliveries.
• Develop a solid and trusting relationship between clients, occupiers and company.
• Resolve occupiers' issues and complaints.
• Develop a complete understanding of key account needs and anticipate key account changes and improvements.
• Manage communications between key clients, occupiers and internal teams.
• Plan strategically to improve client results and deliverables.
• Negotiate contracts with the client and establish timelines of performance.
• Monitor and control the client's budget.
• Work with other departments to ensure service deliveries and all occupiers' needs are met.
• Collaborate with other functions to minimize operational expenses.
• Plan and present reports on account progress, goals and quarterly initiatives to team members and stakeholders.
• Meet all client and occupier needs and deliverables according to proposed timelines.
• Analyse data to enhance customer and occupier relationship management.
• Expand relationships and bring in new opportunities.
• Consistently maintain service standards.
• Sustain and reduce operational expenses through timely analysis of reports and provide solutions to counter discrepancies.
• Apprise management of any serious reversal or threat to operations on time.
• Meet the sales and profit targets of the site.
• Ensure organic growth of sales and sites by developing and promoting service excellence.
• Ensure 100% occupier retention.
• Ensure business continuity programs are implemented.
• Plan and execute shut-downs meticulously.
• Guide the team and service providers/OEMs for warranties, AMC execution, preventive/predictive maintenance programs, and oversee sourcing of facility services and materials.
• Conduct invoice reviews, vendor evaluation, and monthly meetings.
• Be responsible for accurate control, handover and deposition of cash and maintain cash control documents.
• Ensure all CAM invoices are raised and delivered to occupiers as per schedule, and that outstanding CAM amounts are minimal.
• Ensure data required for invoicing is sent to the accounts department on time and track all site invoices.
• Manage the on-site team with key competencies.
• Prepare activity schedules and assign duties.
• Ensure proper staffing for maximum productivity and higher quality standards.
• Promote a healthy, teamwork-oriented atmosphere within the site.
• Identify training needs of the team and assist in developing modules to address them.
• Ensure all HR processes and staff welfare activities are implemented and carried out.
• Stay in close communication with the client on services, additional business, new initiatives and hygiene, and prepare related documents.

Details

• Location: Client Site, Mumbai, VR Mall, Nagpur, India.