Assistant Facility Manager - Soft Services

Overview

Provide comprehensive facility and contract management for the client, with a focus on continuous improvement, and achieve the financial targets and KPIs/SLA targets set by the Facilities Manager.

What you'll do

• Manage all outsourced service contracts and JLL personnel, including inspections and quality management of service delivery across cleaning, security, administration, reception, helpdesk, pantry and mailroom services.
• Develop and implement building procedures and performance measures to simplify and improve the accuracy of work methods and system reliability.
• Ensure an adequate supply of materials and services for the proper operation of the buildings, and enter into supply and service contracts as approved by the client.
• Routinely inspect all contracted services to ensure performance measures are maintained.
• Ensure helpdesk service requests are attended to in time.
• Effectively manage mailroom services to ensure an on-time deliverable system.
• Achieve client satisfaction to client expectations.
• Manage and assist with the personal development of all direct reports, and develop and manage succession plans and appraisals for them.
• Actively train subordinates in all aspects of non-technical services, and actively multi-skill JLL staff to increase flexibility and job satisfaction.
• Prepare daily/weekly reports and contribute to the Monthly Management Report to the client and other reports as required.
• Manage service contracts, including inspections and quality management of service delivery.
• Prepare tender documentation, evaluate tenders and prepare contracts.
• Manage contract resources to achieve Service Level Agreements and Key Performance Indicators at optimum cost for the client.
• Participate in emergency evacuation procedures, including crisis management and business continuity.
• Manage all health and safety issues and actively participate in health and safety reviews.
• Achieve contracted service levels, performance indicators and customer satisfaction expectations.
• Manage resources to ensure no disruption to client business.
• Achieve savings initiatives agreed with the client and deliver agreed initiatives per the client/JLL initiatives road map.
• Achieve performance goals as agreed with your manager.
• Act as a leadership role model for JLL by behaving consistently with cultural requirements, set stretch targets for self and team, make difficult decisions, resolve problems or improve operations, and actively seek out opportunities to achieve best results.
• Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients.

What you'll need

• Tertiary qualifications in property, building or facilities management.
• Contract administration experience.
• Demonstrated experience with tendering and service improvement initiatives.
• Demonstrated experience with client reporting and preparation of reports.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Knowledge of occupational safety requirements.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Strong written and oral communication skills.

Nice to have

• Demonstrated experience with continuous improvement initiatives.

Details

• Location: On-site, Gurugram, HR.
• Scheduled weekly hours: 48.