Assistant Facility Manager- Soft Services

Overview

Assistant Facility Manager for soft services and technical operations at a JLL site in Bengaluru, serving as the upper facilities management's right hand on day-to-day facilities activities.

What you'll do

• Provide onsite support on facilities-related activities, including maintaining high-quality housekeeping standards, pest control, landscaping, vendor activities and events management.
• Manage the daily deployment of vendor staff and train vendor staff on processes and procedures.
• Attend to and close user complaints, and keep records for repair and periodic maintenance of cleaning equipment.
• Manage store operations, monitor par stock of chemicals and consumables, and coordinate with vendors on waste management.
• Perform routine site inspections to ensure building processes and best practices are implemented and maintained.
• Assist in controlling expenses and provide cost-effective solutions.
• Provide daily, weekly and monthly reports and ensure timely submission of vendor invoices.
• Support day-to-day management of all soft services, ensuring service delivery in line with contracts and SLAs, and address issues promptly.
• Conduct regular site inspections and audits, producing reports and tracking corrective actions.
• Support mobilization and demobilization of soft services contracts when required.
• Oversee preventive maintenance programs and capital improvement projects, and analyze and optimize building systems performance and energy efficiency.
• Manage and mentor a team of engineers and technicians.
• Ensure repairs and maintenance are carried out within timelines and that HVAC, electrical, fire safety and lighting systems remain fully operational.
• Liaise with soft services vendors and contractors to ensure compliance with contractual obligations, and assist in reviewing vendor performance including KPIs, service reports and invoices.
• Support the Facilities Manager in managing variations, escalations and service improvements.
• Ensure soft services activities comply with health, safety and environmental regulations, and support risk assessments, method statements and incident reporting and investigations.
• Act as the point of contact for client and occupier queries related to soft services, and support client meetings, service reviews and reporting.
• Assist with budget tracking, cost control, invoice review and cost allocation, and maintain records, logs and compliance documentation.
• Identify opportunities to improve service quality, efficiency and user experience, and support sustainability initiatives related to waste reduction and recycling.
• Review operations regularly to reduce costs and improve operational standards, and implement building procedures and performance measures.
• Provide admin support including front desk duties, basic housekeeping, pest and landscape coordination, and appointment coordination.
• Work closely with clients and suppliers onsite to identify facility-related enquiries and requirements, and take part in vendor and service procurement.

What you'll need

• Strong understanding of soft services and technical operations within a facilities management environment.
• Good organizational and time-management skills.
• Effective communication and interpersonal skills.
• Ability to manage multiple vendors and priorities.
• Problem-solving ability and attention to detail.
• Customer-focused mindset.
• Passion for service.
• Prior experience in facilities, property management, hospitality or other related fields.
• Understanding of local occupational health and safety requirements, critical facilities and vendor management.
• Knowledge of various property systems.
• Must be able to work in multiple shifts and timings.
• Proven track record of flawless project execution while following company standards and procedures.

Nice to have

• Core hospitality experience.
• Proficiency in MS Office (Word, Excel, Outlook).

Details

• Location: on-site in Bengaluru, Karnataka.
• Scheduled weekly hours: 48.
• Must be able to work in multiple shifts and timings.