Assistant Manager - Contract to Billing

Overview

Assistant Manager role in contract to billing operations, responsible for managing receivables, credits, cash application, reconciliations and month-end close, on-site in Gurugram, HR.

What you'll do

• Manage workload allocation, capacity planning, and resource optimization
• Oversee investigation and resolution of credit items on customer accounts, including root cause analysis and corrective action
• Ensure timely clearance of unapplied and disputed credits in line with defined SLAs
• Ensure timely identification and allocation of unapplied customer payments to the correct accounts and invoices
• Monitor unallocated cash balances and aging, and drive resolution of open items
• Oversee collection of outstanding receivables through proactive customer follow-ups and escalation management
• Track and report on collection performance, overdue balances, and aging trends
• Resolve payment disputes with internal and external stakeholders
• Oversee bank reconciliations in Integral, including investigation and clearance of reconciling items
• Ensure bank balances agree to the general ledger and that variances are documented and resolved
• Manage month-end and quarter-end close activities, including reconciliations and AR-related accruals, within agreed deadlines
• Identify and implement process improvements to improve efficiency, reduce errors, and accelerate cycle times
• Lead automation initiatives, including RPA, workflow optimization, and system enhancements
• Conduct regular quality audits and implement corrective actions
• Define, track, and report on KPIs, including accuracy rate and error reduction
• Coordination with stakeholder management
• Ability to multi-task and work in a dynamic and fast paced environment

What you'll need

• Bachelor's degree in finance, Accounting, Commerce, Business Administration, or related field
• 8-12 years of progressive experience in finance operations, billing, or revenue recognition
• 3-5 years managing teams of 10+ professionals
• Comfortable with AMER shift timings (5:30 PM to 2:30 AM)
• Mandatory: Hands-on experience with PeopleSoft (PS) Financial modules, particularly Accounts Receivable and Billing
• Managing end-to-end billing processes
• Experience in contract management and financial master data setup
• Advanced proficiency in Microsoft Excel
• Understanding of tax concepts (VAT, GST, Sales Tax, Withholding Tax)
• Exceptional analytical and communication skills (verbal and written)
• Strong attention to detail and accuracy in data handling
• Proven ability to multitask effectively in a dynamic, fast-paced environment
• Commitment to meeting deadlines and maintaining high service standards
• Focus on accuracy, quality, cost management, and timeliness

Nice to have

• Prior exposure to multi-entity, multi-currency billing environments
• Experience in supporting audits (internal/external/SOX)
• Experience with reporting tools (Power BI, Tableau)

Details

• On-site, Gurugram, HR
• Scheduled weekly hours: 40
• Shift timings: AMER shift (5:30 PM to 2:30 AM)