Assistant Product Manager

Overview

Supports the Global Business Unit Leader in executing product technology plans, completing product administration tasks and customer service within agreed service levels, in the Product Operations department reporting to the Senior APM.

What you'll do

• Create products as defined by the Global Product Business Unit Leader.
• Manage the product range throughout its life cycle, including system maintenance, keeping products in the optimum saleable position, PDD co-ordination, product maintenance/housekeeping and ad-hoc analytics.
• Respond to customer tickets and technical queries, liaising with suppliers in multiple time-zones to resolve issues in a timely manner.
• Manage parts throughout the product lifecycle, including NPI performance, EOL, SKU flagging and Non-Stocked range management.
• Review online content of NPIs and legacy products and work with key stakeholders to improve it and drive online sales.
• Work with the Strategic Sourcing Group (SSG) and suppliers to provide content for agreed marketing activities.
• Implement processes in line with the Quality Management System, with exceptional levels of detail and accuracy in product content and presentation.

What you'll need

• Exceptional focus on customer service, quality and attention to detail.
• Excellent communication skills.
• Comfortable speaking with multiple global stakeholders.
• Experience managing multiple priorities and meeting deadlines/SLA commitments.
• Excel and IT skills.
• Ability to work autonomously and drive results.
• Strong quantitative and data management skills.

Nice to have

• Experience working in the electronics components industry and/or distribution.
• Experience succeeding in a Global Matrix organization.
• Experience working in a customer service environment.
• Technical aptitude.
• Experience working within a quality-assured environment.

Details

• Location: Bangalore, India.
• Shift timings: UK shift, 1 PM to 10 PM.
• Decision-making authority is limited and as directed by the Business Unit leader, in a supporting role.
• Direct impact on sales, margin and market share of the business unit, and on supplier relationships through product-related matters.
• Indirect influence over asset, sales, marketing and e-commerce through support of product strategy.