Associate Analyst OCM

Overview

Support organizational change management (OCM) activities, communications, training, stakeholder engagement, and adoption planning with guidance from OCM Managers and Leads.

What you'll do

• Contribute to the execution of OCM activities aligned with project goals and stakeholder needs.
• Assist in assessing readiness for change at individual, team, and organizational levels.
• Support tactics to enable smooth implementation and overcome resistance to change.
• Participate in drafting change impact assessments, stakeholder analyses, and resistance management plans.
• Monitor change adoption progress and identify opportunities for improvement.
• Develop clear, engaging, and audience-appropriate communications, including emails, newsletters, intranet content, posters, and presentations.
• Assist in creating multimedia collateral, including videos, infographics, and brochures.
• Communicate complex ideas in simple, accessible language tailored to diverse stakeholder groups.
• Contribute to training needs assessments and the development of learning materials.
• Support delivery of training sessions for individuals, teams, and leaders.
• Maintain training assets and update content as needed.
• Work closely with OCM Managers and Leads to ensure alignment with broader change strategies.
• Participate in workshops, feedback sessions, and stakeholder briefings to gather insights and refine approaches.
• Assist with special OCM projects as assigned.
• Support collection and interpretation of adoption metrics, stakeholder feedback, and other data to inform change sustainment planning.

What you'll need

• Bachelor’s degree or final-year student in Communications, Business, Psychology, Organisational Development, Human Resources, or a related field.
• 0–2 years of relevant experience; student projects, internships, or part-time roles are welcome.
• Equivalent combination of education and experience will also be considered.
• Strong written, verbal, and visual communication skills in English.
• Ability to simplify complex concepts and structure messages effectively for different audiences.
• Familiarity with Microsoft Office tools, including PowerPoint, Word, Excel, and SharePoint.
• Creative mindset with interest in using design tools such as Adobe Creative Cloud or similar for basic graphic or video editing.
• Basic understanding of change management methodologies such as ADKAR, Prosci, and CMBoK.
• Organised, detail-oriented, and capable of coordinating multiple tasks simultaneously.
• Strong analytical thinking and willingness to interpret stakeholder insights and data.
• Proactive, adaptable, and eager to learn in a fast-paced, matrixed environment.
• Ability to work both independently and collaboratively with cross-functional teams.

Nice to have

• Additional languages, especially German, Dutch, or other European languages.
• Interest in Business Process Improvement, Knowledge Management, or Instructional Design.
• Experience or coursework related to digital transformation, organizational behavior, psychology, or communications.
• Familiarity with dashboard or reporting tools such as Power BI or ServiceNow.
• Experience or willingness to explore AI-assisted tools such as Copilot or ChatGPT for drafting communications, analysing data, or enhancing stakeholder engagement.
• Exposure to enterprise environments or university projects involving change, communication, or training.

Details

• Location: KA, India.