Associate, Incubation & Experience

Overview

Conduct in-person and virtual training for new vendors on tablet and the vendor portal, and provide ongoing support after training.

What you'll do

• Run training sessions for new vendors on tablets and the vendor portal.
• Demonstrate tablet and portal features for essential workflows like order processing and modifications.
• Provide ongoing vendor support after training, addressing questions and issues.
• Troubleshoot tablet and vendor portal technical problems.
• Gather vendor feedback and continuously improve training programs.
• Maintain records of training attendance and prepare reports on training activities and vendor performance.

What you'll need

• Experience conducting in-person and virtual training sessions for vendors.
• Ability to demonstrate tablet and vendor portal functionalities and troubleshoot issues.
• Skill in maintaining a knowledge base of common issues and solutions.
• Ability to develop and update training manuals, user guides, and video tutorials.
• Ability to customize training content for different vendor groups.