Associate, Inside Sales (Spanish)

Overview

The Inside Sales Associate will prioritize securing and growing new business for Monotype by managing lead generation, qualification and cold calling activities, while delivering a positive customer experience.

What you'll do

• Research targeted leads and accounts to identify decision makers, understand need and buying cycles, and enable effective sales follow-up.
• Cold-call and email prospects generated from internal marketing programs, or accounts identified for Inside Sales coverage.
• Answer existing customer queries and spot opportunities for future sales.
• Retrieve customer feedback and share insights of lessons learned throughout the customer engagement cycle that will contribute to improving offerings, positioning, customer engagement process, customer experience, sales outcomes.
• Obtain thorough knowledge of company's solutions and corporate/market value to identify and drive new business.
• Engage current customers through telephone and email to maintain relationships and increase potential add-on products and services.
• Plan, direct and coordinate sales support activities, including management of the sales pipeline through Monotype's sales tools (Salesforce), accurately tracking all relative customer data, business insights, and record of interactions.
• Maintain and organize database reports on a daily, weekly and monthly basis to deliver to necessary team members.
• Understand and present product/services features, quote prices, credit terms and sales order process.
• Assist and create quotes to potential clients.

What you'll need

• 1-3 years of experience in direct or inside sales.
• Experience in opportunity qualification, sales calls and prospect management.
• Demonstrated ability to convert prospects and achieve defined goals.
• Proficiency in Spanish (spoken and written) with the ability to communicate effectively in a professional business environment.
• Excellent listening, verbal and written communication skills.
• Ability to engage customers and build strong relationships.
• Strong data analytics ability with attention to detail.
• Excellent organizational skills.
• Self-motivated with high energy and drive to succeed.
• Ability to work individually and within a team.
• Ability to embrace change and learn quickly.

Nice to have

• Deal closing experience.
• Experience with customer relationship management software (Salesforce).

Details

• Location: Noida, India.
• Hybrid work arrangement.
• Sales role with uncapped commission for quota-carrying Sales.