Associate- L1 Support Engineer Java Cloud

Overview

Support Wealth Management financial applications through L1 production monitoring, incident troubleshooting, service requests, and operational support across global coverage rotations.

What you'll do

• Provide L1 support for Wealth Management platforms and applications.
• Perform incident triage, troubleshooting, resolution, and escalation.
• Monitor applications, alerts, incident queues, batches, and job schedules.
• Support releases, deployments, rollbacks, smoke testing, and disaster recovery exercises.
• Troubleshoot application, database, infrastructure, job, messaging, and reporting issues.
• Conduct root-cause analysis, problem management, and service improvement activities.
• Maintain documentation, dashboards, audit reports, and stakeholder communications.

What you'll need

• 4+ years of experience in a technical business-facing role within a financial institution or similar preferred.
• A college or university degree and/or 2–6 years of proven work experience.
• Knowledge of Java, Spring Boot, REST APIs, and SQL.
• Knowledge of UNIX/Linux commands and shell scripting.
• Experience with application, batch, and API monitoring.
• Knowledge of incident, problem, and change management and ITSM.
• Strong communication, troubleshooting, root-cause analysis, and stakeholder communication skills.

Nice to have

• ITIL certification.
• Cloud certification.
• Related industry qualification, such as BCA or B.Sc. Computer Science.
• Experience with AWS or Azure, Splunk, Dynatrace, Grafana, CloudWatch, ServiceNow, Kafka, Jenkins, Git, and CI/CD.

Details

• Location: Pune, India.
• Global 24x7 production support coverage across APAC, EMEA, and North America.
• Night, weekend, on-call, and firecall support may be required.